Terms and Conditions

MOHULA CRYSTALS

RETURNS, REFUNDS & EXCHANGES POLICY

Effective Date: 15/6/2026

At Mohula Crystals, we value customer satisfaction and strive to provide quality products and excellent service. This Returns, Refunds & Exchanges Policy has been developed in accordance with the Consumer Protection Act 68 of 2008 (“CPA”), the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), and other applicable South African legislation.

By purchasing from Mohula Crystals, customers acknowledge that they have read, understood, and agreed to this policy.

1. IMPORTANT INFORMATION ABOUT CRYSTALS

Crystals, gemstones, mineral specimens, crystal jewellery, carvings, clusters, geodes, tumble stones, and other natural stone products are products of nature.

As such, customers acknowledge that:

  • Variations in colour, shape, size, texture, inclusions, markings, patterns, and clarity are natural characteristics.
  • No two crystals are identical.
  • Natural imperfections, inclusions, fractures, cavities, colour variations, and surface markings are not defects.
  • Product photographs may appear different due to lighting, camera settings, screen resolution, and device displays.

These natural characteristics do not constitute faults, defects, misrepresentation, or grounds for return, exchange, or refund.

2. EXACT ITEM VS SIMILAR ITEM

Exact Crystal Listings

Where a product listing states that the customer will receive the exact crystal shown, the item photographed is the item that will be supplied.

Similar Item Listings

Where products are sold as standard items, including but not limited to:

  • Crystal bracelets
  • Tumble stones
  • Crystal chips
  • Crystal sets
  • Bulk crystal products

Customers will receive an item substantially similar to the images displayed.

Natural variations are expected and do not qualify for refunds or exchanges.

3. COOLING-OFF RIGHTS FOR ONLINE PURCHASES

In accordance with Section 44 of the Electronic Communications and Transactions Act (ECTA), customers may cancel an online order within seven (7) calendar days of receiving the goods.

The following conditions apply:

  • The cancellation request must be submitted in writing within 7 calendar days of delivery.
  • Products must be unused, undamaged, and returned in their original packaging.
  • The customer is responsible for return shipping costs.
  • Any courier fees, delivery charges, payment processing fees, or administrative costs incurred may be deducted from the refund where permitted by law.
  • Refunds will only be processed once the returned goods have been received and inspected.

4. DEFECTIVE PRODUCTS

Customers are protected under Section 56 of the Consumer Protection Act.

If a product is genuinely defective, unsafe, or not of acceptable quality, the customer may, within six (6) months of purchase, elect to receive:

  • A repair;
  • A replacement; or
  • A refund.

Before approving a claim, Mohula Crystals reserves the right to inspect the product and investigate the reported defect.

Damage resulting from misuse, accidental breakage, improper handling, neglect, modification, normal wear and tear, or failure to follow care instructions will not be regarded as a defect.

5. DAMAGED, MISSING OR INCORRECT ITEMS

Customers must inspect their order immediately upon delivery.

Claims relating to:

  • Damaged items;
  • Missing items;
  • Incorrect items supplied;

must be reported within 48 hours of delivery.

The customer may be required to provide:

  • Photographs of the product;
  • Photographs of the packaging;
  • The order number;
  • Proof of purchase.

Failure to report issues within the required period may result in the claim being declined.

6. EXCHANGES

Mohula Crystals may, at its discretion, allow exchanges within seven (7) calendar days of delivery provided:

  • The item remains unused;
  • The item remains in its original packaging;
  • Proof of purchase is supplied;
  • The product is not listed as a non-returnable item.

Customers are responsible for all exchange-related shipping costs unless the exchange is due to an error on the part of Mohula Crystals.

7. NON-RETURNABLE ITEMS

The following items may not be returned or exchanged unless defective under the CPA:

  • Crystal bracelets showing signs of wear;
  • Earrings and pierced jewellery;
  • Custom-made jewellery;
  • Custom crystal orders;
  • Special-order products;
  • Gift cards and vouchers;
  • Sale, clearance, promotional, or discounted items marked as non-returnable;
  • Products damaged after delivery;
  • Products altered or modified by the customer.

8. SPIRITUAL, METAPHYSICAL AND WELLNESS DISCLAIMER

Mohula Crystals offers information relating to the historical, cultural, traditional, spiritual, and metaphysical associations of crystals.

Such information is provided solely for educational and informational purposes.

Mohula Crystals does not guarantee that any crystal will:

  • Heal illness;
  • Improve health;
  • Attract wealth;
  • Improve relationships;
  • Change personal circumstances;
  • Produce spiritual outcomes;
  • Deliver metaphysical results.

Individual beliefs and experiences vary.

Products sold by Mohula Crystals are not intended to diagnose, treat, cure, or prevent any medical condition and should not be regarded as a substitute for professional medical, psychological, legal, financial, or therapeutic advice.

Refunds will not be granted based on dissatisfaction with perceived spiritual, energetic, metaphysical, or personal results.

9. REFUND PROCESSING

Approved refunds will be processed using the original payment method where possible.

Refund processing may take between 7 and 14 business days depending on:

  • Banking institutions;
  • Payment gateways;
  • Payment providers.

Mohula Crystals reserves the right to verify customer identity before processing refunds.

10. FRAUD PREVENTION

To protect both customers and the business, Mohula Crystals reserves the right to:

  • Request proof of identity;
  • Verify proof of purchase;
  • Refuse fraudulent claims;
  • Investigate suspicious refund requests;
  • Report fraudulent activity to the appropriate authorities.

11. LIMITATION OF LIABILITY

Nothing contained in this policy limits any rights granted to consumers under South African law.

To the fullest extent permitted by law, Mohula Crystals shall not be liable for:

  • Indirect losses;
  • Consequential damages;
  • Emotional distress;
  • Spiritual or metaphysical expectations;
  • Loss of profits;
  • Loss of opportunity;
  • Personal interpretations regarding crystal properties.

Any liability arising from a valid claim shall be limited to the purchase price paid for the affected product.

12. CONTACT US

For all refund, return, exchange, or product quality enquiries, please contact:

Mohula Crystals

Website: www.mohulacrystals.com
WhatsApp: +27 76 555 3069
Email: mohulacu@gmail.com

Please include:

  • Full Name
  • Order Number
  • Contact Details
  • Description of the Issue
  • Supporting Photographs (where applicable)

All requests will be reviewed and responded to as soon as reasonably possible.